Shipping & Delivery

Every package represents the beginning of your Celmara experience. Our team carefully prepares each order to ensure that your piece arrives safely, beautifully presented, and ready to become part of your wardrobe.

Order Processing

Once your order has been placed, our team carefully prepares your pieces before shipment. Each item goes through a quality check to ensure that it meets our standards before being packaged and sent to you.

Please allow time for your order to be prepared before it leaves our studio. During busy periods, launches, or collection releases, processing times may vary slightly.

Once your order has been shipped, you will receive a confirmation email with your tracking information so you can follow your package's journey.

Shipping

We offer shipping to selected destinations worldwide. Delivery times depend on your location and the shipping method chosen at checkout.

Please note that delivery estimates begin once your order has been dispatched, not from the moment your order is placed.

While we carefully prepare every order, delivery times may be affected by external factors such as postal delays, weather conditions, carrier delays, or customs procedures.

International Shipping & Customs

For international orders, additional customs fees, import duties, or taxes may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.

Celmara is not responsible for delays caused by customs clearance, local authorities, or circumstances outside of our control.

Order Issues

If you experience any issues with your order, such as receiving a damaged package, missing item, or incorrect item, please contact our customer care team as soon as possible.

Please include:

• Your order number
• A detailed description of the issue
• Clear photos of the package and item if necessary

Our team will carefully review your request and assist you with the appropriate next steps.