Celmara

Care

Returns & Exchanges

At Celmara, we hope every piece becomes something you truly love and enjoy wearing. Each design is carefully created and prepared with attention to detail, and we want your experience with us to feel effortless from beginning to end.

If your purchase does not meet your expectations, our team is here to guide you through the return process.

Return Conditions

To be eligible for a return, all items must meet the following requirements:

  • Items must be completely unworn and unused.
  • Items must not have been washed, cleaned, altered, or modified in any way.
  • Items must be returned in their original condition.
  • All original tags, labels, and protective packaging must remain attached.
  • Items must be returned with their original packaging materials.
  • Items must not contain any signs of wear, including makeup marks, perfume, stains, odors, or damage.
  • Fabrics, embellishments, beads, and handcrafted details must remain in their original condition.
  • Items must not have been stretched, pulled, or damaged while trying them on.
  • The return request must be submitted within the allowed return period.
  • Items returned without approval or outside the return period may not be accepted.
  • Sale items, limited edition pieces, or specific products may have different return conditions.
  • For hygiene and quality reasons, certain items may not be eligible for return or exchange.

Customers are responsible for ensuring that returned items are packaged safely to prevent damage during transit.

Processing Your Return

To begin a return, customers must follow these steps:

  1. 01Contact Celmara customer care with your order details.
  2. 02Provide your order number and the reason for your return request.
  3. 03Wait for return approval and receive the return instructions.
  4. 04Carefully package the item to ensure it arrives safely.
  5. 05Send the return according to the instructions provided.

Once the return has been received, our team will inspect the item to ensure that it meets all return conditions.

Receiving Your Refund

After your return has been approved, your refund will be processed through the original payment method used during checkout.

Please allow additional processing time depending on your bank or payment provider.

You will receive a confirmation email once your refund has been completed.

Refunds apply only to approved returned items. Original shipping fees and additional customs charges are non-refundable unless required by applicable consumer laws.

Exchanges

If you would like to exchange an item, please contact Celmara customer care.

Exchanges are subject to product availability. If the requested item is no longer available, our team will assist you with alternative solutions.